Built by operators.
Six shops first, then the software.
Maison's founding team has 40+ combined years operating NYC laundromats. We tried every tool on the market across our six shops, and the gaps kept getting more expensive. Maison is the system we wished we'd been able to buy.
Maison was founded by four operators with 40+ combined years running laundromats across Brooklyn, Queens, and the Lower East Side. Three of the founders still operate shops today — every screen in the product is reviewed against actual NYC counter traffic before it ships.
The team includes engineers from prior POS, routing, and consumer-retention companies. We built Maison after each of us hit the ceiling on what off-the-shelf software could do for a multi-shop operator.
| Role | Background |
|---|---|
| Founder · Operator | 3rd-gen NYC laundromat operator |
| Co-founder · Routing | 10 yr pickup-and-delivery ops |
| Co-founder · Engineering | POS infrastructure engineer |
| Co-founder · Retention | Consumer-app lifecycle marketing |
Four founders.
Six shops between us.
Third-generation NYC laundromat operator. Ran two Brooklyn shops for over a decade before starting Maison. Owns the operator point of view across every product surface — if it doesn't work on a 5pm Saturday, it doesn't ship.
Ten years running pickup-and-delivery routes across Brooklyn and Queens. Lived through every dispatch tool on the market — wrote the routing engine inside Maison after the fifth one stopped scaling.
Former POS infrastructure engineer at a major payments company before joining the founding team. Builds the system of record — the layer where the counter, the route, the customer, and the retention engine all share data.
Spent five years building consumer-app retention systems before realizing the most expensive retention problem in NYC was sitting at every laundromat counter. Owns the SMS, win-back, and referral surfaces inside Maison.
We built it because
nothing we bought worked on a Saturday.
Across our six NYC shops we tried general-purpose POS, dedicated laundromat platforms, standalone routing tools, and standalone SMS retention. Every Monday we still ended up reconciling four exports in a spreadsheet — and paying per-order fees on every ticket we'd already processed by hand.
Maison is the system we wished we'd been able to buy: counter POS, pickup & delivery, driver dispatch, customer retention, and reporting on the same data, at one flat monthly price.
Want to talk to
one of us?
Operators reach a founder on every Maison call. 15 minutes, no prep, no pitch deck — just a real conversation about your shop.